Orders

Can I change or cancel my order?
Misha and Puff is NOT able to alter or cancel orders after they have been placed. If you have a concern about your order, please create a support tic...
Sat, 16 Nov, 2019 at 1:22 PM
Do you gift wrap & can I add a gift note?
We treat every order as if it's a gift. All of our items are wrapped in tissue with M&P wrapping paper, and mailed with a receipt that does not con...
Fri, 15 Nov, 2019 at 11:31 AM
Is there a chance an item in my order is oversold?
In the case that we do not have an item in your order, we will contact you as soon as we possibly can to let you know. We will do out best to either find an...
Fri, 15 Nov, 2019 at 11:14 AM
Can I return my Preorder?
All preorders are made to order especially to you. All preorders are final sale & cannot be returned. 
Sat, 16 Nov, 2019 at 1:27 PM
Where is my order?
Your order will be processed and shipped generally within 24-48 hours.  At times of higher volume (e.g. holiday, sale, launches) it may take up to 5 busines...
Sat, 16 Nov, 2019 at 11:34 AM
Can you change my address on my order?
If you have entered the wrong address at check out, please contact us immediately using this form so we can attempt to change this for you. Please send alon...
Fri, 15 Nov, 2019 at 3:53 PM
Where is my order confirmation?
Once your order has completed processing, you should receive an email confirmation sent to the email provided at checkout.  If for some reason you did n...
Fri, 15 Nov, 2019 at 3:48 PM
There's an item missing from my order, what should I do?
If you are missing an item from your order, please reach out to us so we can go over your options. You should also check your email & spam folder...
Fri, 15 Nov, 2019 at 3:45 PM
I've received the wrong item in my order, what should I do?
If you’ve received the wrong item in your order, please reach out to us so we can go over your options. If the correct item is still in stock, we will send ...
Fri, 15 Nov, 2019 at 3:42 PM
When will my Preorder be shipping?
Whenever we do Preorders, the estimated shipping date will be contained in the description of the item on the product page. This will also be repeated at ch...
Fri, 15 Nov, 2019 at 3:38 PM